How we work

From first conversation to final polish.

Four stages, the same on every job. You know what happens next, what it costs and when it is due, before anyone picks up a tool. And if something is not right after we leave, we come back.

I / The four stages

What happens, and in what order

01

Free estimate

We come to you, look at the space properly, and listen. Always free, with no conditions and no obligation afterwards.

02

Design & deposit

A minimum $2,000 deposit starts the design and consulting stage, where the details get settled before anyone picks up a tool.

03

The build

Work runs to a schedule agreed with you. The work area is isolated, dust is kept down, and you carry on living in the house.

04

Final walk-through

We walk the finished work together at completion, put right anything you flag, and hand it over.

II / Before you commit

What you can count on

A reply within one working day

We reply within one working day.

A free estimate

Every estimate is free, with no conditions attached.

A fixed, itemised quote

One figure, broken down line by line. It only moves if you ask it to, in writing.

A written contract

Every job runs under a written contract, with the payment schedule below written into it.

$2,000,000 liability cover

Insured through Zen Insurance. Licensed electricians and plumbers are brought in for the work that requires them.

III / No surprises

The payment schedule

Money is tied to progress, not to the calendar. Here is the full schedule, in writing, before you commit to anything.

Design deposit
Non-refundable. Due to start design and consulting.
$2,000
Job deposit
Due to start the build.
30%
Progress invoice 1
Sent two weeks after the job starts.
30%
Progress invoice 2
Sent two weeks later.
30%
Final payment
Due after the final walk-through.
10%
IV / After handover

The job isn't over when we leave

V / Stage one

Start with a free estimate

We come back within one working day. No cost, no sales pressure.

Prefer to talk it through? Call 437-288-5105.

🔒 No spam. We reply within one working day.